Contact Us
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| Customer Care | Lost or Stolen Cards | Automated Telephone Line | Write To Us At |
| If you have a complaint or feedback, please call or email customer care on the number or address below | If you have lost or believe your card has been stolen, you can contact us on the 24hr number below | - Lock / unlock cards - Move money - Check card |
If you would prefer to contact us by post please write to us at the below address. |
| 9am – 5pm Monday to Friday. Call 0818 333 500 or email customercare@rubycard.ie | Call 0818 333 500 | Call 0818 333 500. Please have your card number to hand. | Dosco Industrial Estate, South Douglas Road, Cork, Ireland. |
We do everything we can to make sure you receive the best possible service. However, sometimes we don't get things right. If you are not happy with the services received and wish to make a complaint, please contact our card issuer stating the nature of your complaint through the following link: Make a Complaint
Once your complaint has been received , a Complaints Officer from Transact Network Limited will investigate it immediately and respond to you within 10 working days. |
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With the Rubycard Prepaid MasterCard there are a number of helpful text commands that can be used when needed. |
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| Balance - Retrieves card Balance Text Bal and <last 4 digits of your card> to 51000 |
Block - Temporarily blocks the card Text Block and <last 4 digits of your card> to 51000 |
| Stolen - Cancels card and re-orders a new one Text Stolen and <last 4 digits of your card> to 51000 |
Lost - Cancels card and re-orders a new one Text Lost and <last 4 digits of your card> to 51000 |
| Unblock - Unblocks the card Text Unblock and <last 4 digits of your card> to 51000 |
Money Share - Shares money between cards Text Share and <last 4 digits of main card> <last 4 digits of companion card><amount to be shared> to 51000 |
Be In Control, it's easy!
Manage your money your way. No going over your credit limit ever again. No late payment fees. Use it world wide
Discounts & Cash Back
Receive exclusive discounts and online cashback with our exclusive RubyRewards programme.
